Job Summary

Popular Hyundai is looking for a friendly, customer-focused, and proactive Customer Relationship Executive (CRE) – Service to enhance the after-sales customer experience. The ideal candidate will handle customer interactions, service follow-ups, feedback collection, appointment scheduling, and ensure high levels of customer satisfaction.

Key Responsibilities
Schedule service appointments and confirm bookings with customers.
Welcome customers and assist them during the service process.
Conduct post-service follow-up calls to ensure customer satisfaction.
Collect and record customer feedback and address concerns promptly.
Handle customer complaints and coordinate with the Service team for timely resolution.
Promote periodic maintenance, service campaigns, and value-added services.
Maintain accurate customer records and update the DMS/CRM system.
Coordinate with Service Advisors and workshop teams to provide seamless customer support.
Monitor customer satisfaction (CSI) scores and work towards improving service quality.




Support customer retention initiatives and dealership promotional activities.
Prepare daily and monthly reports on customer feedback, follow-ups, and service appointments.

Eligibility
Any Degree or Diploma.
Freshers and experienced candidates can apply.
Experience in customer service, telecalling, hospitality, or the automobile industry will be an added advantage.
Excellent communication and interpersonal skills.
Basic computer knowledge and proficiency in MS Office.

Advantages
Attractive Salary + Performance Incentives.
Career Growth Prospects.
Professional Training and Development.
Employee Benefits as per Company Policy.

Pay: ₹10,000.00 - ₹35,000.00 per month

Advantages:
Cell phone reimbursement
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Kunnamangalam
🏢 Popular Hyundai
📍 Kunnamangalam