Position: Desktop Support Engineer – L2

Experience: 1–3 Years
Location: Marol Naka

Salary:20000kinhand/23Kinhand

Job Responsibilities
Assemble, configure, and troubleshoot desktops, laptops, and Accops thin client machines.
Install, configure, and troubleshoot Windows operating systems and hardware drivers.
Provide Level 1 network troubleshooting and support.
Install and troubleshoot printers and scanners.
Install, configure, and troubleshoot Microsoft 365 applications and Outlook.
Install and support office-related and third-party applications.
Raise and follow up on internet leased line (ILL) downtime tickets with service providers.
Prepare and share daily SOS reports.
Install, update, and troubleshoot antivirus software.
Coordinate with OEM vendors for hardware-related issues and ticket management.
Create, modify, and delete user accounts in Active Directory (AD).
Perform desktop hardening activities and Windows patch management.
Possess basic knowledge of Hyper-V virtualization.

Required Skills




Solid knowledge of desktop and laptop hardware troubleshooting.
Hands-on experience with Windows OS installation and support.
Basic networking concepts and troubleshooting skills.
Experience with Microsoft 365, Outlook, and office productivity tools.
Knowledge of Active Directory user administration.
Understanding of endpoint security and antivirus solutions.
Familiarity with hardware vendors and warranty support processes.
Basic knowledge of Hyper-V and virtualization technologies.
Positive communication and documentation skills.

Qualification
Graduate in any discipline (Preferred: IT/Computer Science).
Relevant certifications such as Microsoft, CompTIA A+, or equivalent will be an added advantage.

Pay: ₹20,000.00 - ₹22,000.00 per month

Advantages:
Paid sick time
Provident Fund

Work Location: In person

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