Roles & Responsibilities
Respond to customer queries through live chat in a explicit and professional manner.
Assist customers with product information, order updates, issue resolution, and general questions.
Provide accurate and timely solutions to ensure customer satisfaction.
Maintain records of customer interactions and follow company guidelines.
Collaborate with internal teams for quick issue resolution.
Meet daily/weekly targets such as response time, accuracy, and quality of service.
Ensure a positive customer experience at all times.
Skills Required
Good written communication skills.
Rapid and accurate typing ability.
Basic computer knowledge and ability to multitask.
Problem-solving and customer-focused attitude.
Ability to handle multiple chats at once (if required).
Ability to work in rotational shifts (based on process).

Job Types: Full time, Fresher, Permanent

Pay: ₹26,000.00 - ₹38,000.00 per month

Benefits:
Health insurance
Provident Fund

Application Question(s):
Rate your English communication skills out of 10
Are you comfortable with the location of Makarba, Ahmedabad?
Are you comfortable with rotational shift?

Work Location: In person

📌 Customer Support Specialist Ahmedabad
🏢 Scpl
📍 Ahmedabad