Position: Front Office Team Leader / Executive
Location: Hotel Country Inn Katra
Company: Espire Hospitality Group
Salary: Up to ₹25,000 CTC per month
Accommodation: Not Provided

Key Responsibilities
Welcome guests with warmth and professionalism, ensuring an exceptional arrival and departure experience.
Handle guest check-in, check-out, room allocations, and reservation inquiries efficiently.
Address guest requests, concerns, and complaints promptly to ensure complete guest satisfaction.
Maintain accurate guest records and process payments as per hotel procedures.
Coordinate with Housekeeping, Engineering, and other departments to ensure smooth room readiness and guest services.
Supervise and guide front office associates during shifts (for Team Leader role).
Ensure adherence to brand standards, SOPs, and front office operational procedures.
Prepare daily reports, cashier reports, occupancy updates, and shift handovers.
Promote hotel facilities and upsell rooms and services whenever possible.




Maintain a qualified appearance and deliver excellent customer service at all times.

Desired Candidate Profile
Graduate or Diploma in Hotel Management preferred.
2–5 years of experience in Front Office operations in hotels.
Experience in a Team Leader role will be preferred for Team Leader applicants.
Strong communication, interpersonal, and problem-solving skills.
Knowledge of hotel PMS (IDS, Opera, or similar) is an advantage.
Ability to work in rotational shifts, weekends, and holidays.
Positive attitude with a guest-first approach.

Compensation & Perks
Salary: Up to ₹25,000 CTC per month
Growth opportunities prospects within Espire Hospitality Group
Employee meals during duty (as per company policy)
Accommodation is not provided

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
Flexible schedule
Food provided

Work Location: In person

📌 Front Office Team Leader Katra (India)
🏢 Espire Hospitality
📍 India