Hiring: Service Coordinator
Experience: 3–6 Years
Qualification: Diploma / Bachelor’s Degree in Engineering or relevant discipline
Industry Preference: Industrial Machinery / SPM / Automation

Job Summary

We are looking for an experienced Service Coordinator to plan, coordinate, and monitor service activities while ensuring timely and effective customer support. The role will act as a key link between customers, service engineers, and internal teams for installation, commissioning, preventive maintenance, and breakdown services.

Key Responsibilities :
Receive, register, track, and follow up on customer service requests.
Schedule service engineers for installation, commissioning, preventive maintenance, and breakdown calls.
Coordinate site visits, travel, logistics, and service schedules.
Monitor service call status and ensure timely closure.
Communicate with customers regarding engineer visits, schedules, and service updates.
Maintain service call logs, job cards, service reports, MIS, and dashboards.
Track AMC calls, preventive maintenance schedules, and renewals.
Coordinate with stores for spare parts availability, dispatch, returns,



and consumption records.
Coordinate with finance for service billing, invoicing, and closure documentation.
Ensure adherence to service SOPs and documentation standards.
Support audits and management reviews with accurate service data.

Required Skills
Robust coordination and follow-up skills.
Basic understanding of Mechanical, Electrical, and Electronics service activities.
Valuable customer communication and internal coordination skills.
Proficiency in MS Excel, ERP, or service management tools.
Ability to multitask and work effectively under pressure.

Preferred Candidate

Candidates with 3–6 years of experience in Service Coordination, Service Operations, After-Sales Service, or Service Support, preferably from the Industrial Machinery, SPM, Automation, or Engineering Equipment industry.

Interested candidates can apply with their updated resume.

Pay: ₹300,000.00 - ₹400,000.00 per year

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 Service Coordinator Females Bengaluru (India)
🏢 Kiara Global Services
📍 India