Are you fluent in Odia and looking for a rewarding customer service job in Durgapur? Fusion CX is hiring Odia-speaking Customer Support Representatives for a voice process, offering a supportive workplace where you can build confidence in communication and customer service. If you’re exploring jobs in Durgapur, West Bengal and want structured growth, this role is a robust fit.
Job Description:
Key Responsibilities for an Odia-speaking Customer Support Representative in Fusion CX Durgapur:
Voice Support: Deliver excellent voice support to customers and handle their enquiries.
Attention to Detail: Maintain accuracy in all customer interactions.
Process Compliance: Follow SOPs while addressing customer issues to ensure consistent service quality.
Escalation Management: Escalate unresolved cases to the appropriate team as per process guidelines.
Job Requirement:
Preferred Candidate Profile for the Odia-speaking Customer Support Representative in Durgapur:
Education: Bachelor’s degree preferred; distance-learning candidates may apply if exams are within 6 months.
Skills: Strong English communication skills (mandatory) and fluency in Odia.
Availability: Willingness to work rotational shifts and commitment to working from the office.
Experience: Freshers are welcome to apply.
Why Join Fusion CX?
Fusion CX offers a supportive environment focused on growth and explicit customer service standards.
Opportunities for career development
Secure work structure with a 6-day work week
A team culture that values learning and customer experience
Apply today to grow your career with one of the best customer service opportunities in Durgapur with a global company as a Customer Support Representative in Fusion CX.