We are looking for a proactive and customer-focused IT Support Engineer to join our team. The ideal candidate will have hands-on experience in Tier 1/Tier 2 support, strong troubleshooting skills, and the ability to manage end-user issues efficiently. This role requires working in rotational shifts aligned with UK hours.
Key Responsibilities
Provide Tier 1 and Tier 2 technical support to end-users
Diagnose and troubleshoot hardware, software, and network issues
Handle common IT requests such as:
Password resets
Microsoft tools (Outlook, Teams, Office 365) support
Escalate complex issues to higher-level support teams when required
Learn and support internal tools and software (training will be provided)
Maintain accurate documentation of issues and resolutions
Ensure timely follow-up and ownership of tickets until closure
Deliver excellent customer service and communication at all times
Required Skills & Qualifications
Minimum 1 year of experience in Help Desk / IT Support
Experience in Tier 1 / Tier 2 support environments
Robust troubleshooting and problem-solving skills
Basic knowledge of:
Microsoft Office 365
Windows OS
Networking fundamentals (VPN, connectivity issues)
Ability to quickly learn current tools and systems
Strong verbal and written communication skills
High level of ownership and accountability
Valuable to Have
Experience with ticketing tools (e.g., ServiceNow, Jira, Zendesk)
Exposure to remote desktop tools and ITSM processes
Basic understanding of Active Directory
What We Offer
Opportunity to work with a global team
Exposure to international support environments
Learning and growth opportunities
Supportive and collaborative work culture
Benefits:
Health insurance
Paid time off
Provident Fund
Work Location: In person
📌 It Support Engineer Sahibzada Ajit Singh Nagar (India)
🏢 Beyond Outsourcing Private
📍 India
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