We are seeking an enthusiastic and detail-oriented Customer Support Specialist to join our team. In this role, you will play a key part in delivering exceptional service by reaching out to customers for order confirmations, providing support for service-related inquiries, and handling data organization tasks. This position is ideal for someone with robust communication skills, a customer-first attitude, and a knack for organizing and sorting data effectively.Responsibilities:
Customer Outreach: Make calls to customers for order confirmations, ensuring accuracy of details and answering any queries they may have.
Service Coordination: Assist with customer service calls, providing relevant information and resolving basic issues or directing to appropriate departments as needed.
Data Management: Sort, categorize, and maintain customer and order data, ensuring records are accurate, up-to-date, and accessible for team use.
Follow-Up: Conduct follow-up calls to confirm service satisfaction and gather customer feedback.
Report Generation:



Prepare and update daily or weekly reports on call outcomes, feedback, and data accuracy.
Collaborate with Teams: Work closely with sales, customer service, and operations teams to ensure seamless communication and productive service.

Skills:
Solid verbal communication and interpersonal skills.
Basic computer skills, including familiarity with data entry and MS Office.
Organizational skills and attention to detail for data sorting tasks.
Ability to multitask and manage time effectively.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:
Cell phone reimbursement

Ability to commute/relocate:
Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Education:
Bachelor's (Preferred)

Experience:
Customer support: 1 year (Preferred)

Language:
English (Required)

Work Location: In person

📌 Customer Support Specialist Zirakpur (India)
🏢 Ventiq E Commerce
📍 India