Job Description :
Draft skilled emails for customer inquiries, service requests, complaints, follow-ups, and business communications.
Review and proofread emails to ensure accuracy, grammar, tone, and formatting.
Respond to customer emails within defined service-level agreements (SLAs).
Customize email templates based on customer requirements and business needs.
Coordinate with Manager to gather information required for accurate responses.
Maintain records of email communications in CRM .
Ensure all communications comply with company policies and quality standards.
Escalate complex customer issues to the appropriate department.
Maintain confidentiality of customer and business information.
Continuously improve email quality, response efficiency.
Basic Excel & Valuable Communication skill

Pay: ₹10,000.00 - ₹20,000.00 per month

Perks:
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Service Executive Ghansoli
🏢 Antony Motors
📍 Ghansoli