Customer Care Executive (CCE) — Tele-calling

Location: Jaipur - Civil Lines

Working Days: 6 Days (All Sunday's and 3rd Saturday is Off)

Working Hours: 10am to 6pm

Mandatory Requirement: Fluent in Telugu and English

Key Responsibilities
Make outbound calls to VLEs across assigned states/districts
Understand and resolve VLE queries related to orders, payments, app/portal usage, and training
Log call details, issues, and resolutions accurately in the system
Escalate unresolved or complex issues to the concerned team/department
Follow up with VLEs to ensure their issues are fully resolved
Maintain a polite, skilled, and empathetic tone on all calls
Meet daily/weekly call and resolution targets

Requirements
Fluent in Telugu and English (spoken and understanding) is mandatory




Hindi speaking ability — preferred, not mandatory
Prior experience in tele-calling, customer support, or a call centre is an advantage
Valuable communication and listening skills
Patience and a problem-solving attitude while handling queries
Basic computer/Microsoft Excel data-entry skills
Willingness to work from the Jaipur office

Who Should Apply Candidates

who are fluent in Telugu and English, comfortable working in a tele-calling role, and genuinely interested in helping rural entrepreneurs resolve their day-to-day issues.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Care Executive Telugu And English Jaipur
🏢 VITAL HOPE FOUNDATION
📍 Jaipur