Full time

Work From Office

This Position is Currently Open

Department / Category:

Specialist

Listed on Jul 16, 2025

Work Location:

Hyderabad

Job Descritpion of ServiceNow Employee Center Pro Specialist

6+ Years Relevant Experience

We are seeking a ServiceNow Employee Center Pro Specialist to design, implement, and optimize the Employee Center Pro portal. The goal is to deliver a seamless, unified employee experience by integrating services across HR, IT, and other business units.

Key Responsibilities

Implementation & Configuration
Configure and customize ServiceNow Employee Center Pro to meet business requirements.
Develop workflows, UI components, and widgets for enhanced user experience.
Ensure integration with ITSM, HRSD, CSM, and other ServiceNow modules.

User Experience & Design
Optimize portal usability and accessibility.
Enhance self-service capabilities through knowledge bases, catalogs, and virtual agents.

Integration & Automation
Integrate with third-party applications and enterprise systems.
Automate processes for request fulfillment, approvals, and case management.

Stakeholder Collaboration & Support
Collaborate with HR, IT,



and business stakeholders to gather requirements and implement solutions.
Provide end-user training, documentation, and ongoing technical support.

Performance Monitoring & Optimization
Analyze user behavior and platform usage to drive improvements.
Ensure governance, security compliance, and performance tuning.

Technical Skills
Robust expertise in ServiceNow Employee Center Pro, Service Portal, and Knowledge Management.
Proficient in JavaScript, HTML, CSS, AngularJS, REST APIs.
Familiarity with integration tools like Integration Hub, MID Server, Web Services.
Experience with Virtual Agent, AI Search, and Mobile App Configurations.

Certifications (Preferred)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Employee Center Pro certifications (if available)
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Required Skills for ServiceNow Employee Center Pro Specialist Job
ServiceNow Employee Center Pro
ServiceNow portal development
UI design and automation
JavaScript
HTML
CSS
AngularJS
REST API

Our Hiring Process
Screening (HR Round)
Technical Round 1
Technical Round 2
Final HR Round

📌 Servicenow Employee Center Pro Specialist Hyderabad
🏢 Phygital Insights
📍 Hyderabad