Job Title: Tele calling Executive (Patient Coordinator)

Location: Thane (Naupada / Hiranandani Estate)
Employment Type: Full-Time
Industry: Healthcare / Dermatology Clinics

Role Overview:

We’re looking for a smart, polite, and organized Telecaller to manage incoming patient inquiries, appointment bookings, outbound calling and follow-ups. You’ll be the first point of contact for our patients—whether they’re calling with a concern, a question, or to schedule a consultation. A pleasant voice, empathy, and clarity in communication are key!

Key Responsibilities:
Handle incoming and outgoing phone calls, WhatsApp messages, and inquiries professionally
Explain treatments, doctor availability, and pricing clearly to patients
Book and confirm appointments
Follow up with patients pre- and post-treatment
Maintain patient records and update CRM or clinic software
Support front desk operations and coordinate with clinical staff
Assist with occasional social media replies or content forwarding

Requirements:
Proven experience as a Telecaller, Receptionist, or in Customer Service preferred
Solid communication skills in English, Hindi, and Marathi




Confident phone etiquette and good listening skills
Ability to multitask and manage time effectively
Basic computer skills (Excel, Google Sheets, WhatsApp Web, etc.)
Experience with healthcare or dermatology clinics is a plus

Qualifications:
Minimum: 12th pass / Graduate in any discipline
1–3 years of experience preferred (Freshers with strong communication welcome)

Salary & Perks:
Pay: ₹ 20,000 – ₹25,000/month (based on experience)
Incentives: Performance bonuses based on patient conversion
Perks:
On-time salary
Training provided
Paid leave and clinic-based perks
Career growth within clinic operations or customer care

Working Hours:
9-hour shift
6 days/week (1 fixed weekday off; weekends are working)

Job Types: Full-time, Permanent

Pay: ₹21,000.00 - ₹25,000.00 per month

Benefits:
Paid sick time

Education:
Higher Secondary(12th Pass) (Preferred)

Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)

Language:
English (Preferred)
Hindi (Preferred)

Work Location: In person

📌 Tele Calling Executive Naupada
🏢 Derma MD Clinics
📍 Naupada