Job Description – Front Office Executive

Position: Front Office Executive / Receptionist
Location: Mavelipuram, Kakkanad, Kochi
Employment Type: Full time

Job Summary

We are looking for a friendly, well-organized, and customer-focused Front Office Executive to manage the reception and front-office activities. The candidate will be responsible for welcoming customers/patients, handling enquiries, coordinating appointments, managing calls, and ensuring smooth day-to-day front-office operations.

Key Responsibilities
Welcome and assist customers/patients in a polite and skilled manner.
Handle incoming calls, enquiries, WhatsApp messages, and other customer communications.
Schedule, confirm, reschedule, and coordinate appointments.
Maintain customer/patient records and update relevant information accurately.
Provide information regarding services, appointments,



and general enquiries.
Coordinate with doctors, staff, and other departments for smooth customer service.
Handle registration, billing, payment collection, and receipts, if required.
Follow up with customers regarding appointments and scheduled services.
Maintain daily records, reports, and front-office documentation.
Handle customer concerns professionally and escalate issues when required.
Ensure the reception area is neat, organized, and welcoming.
Maintain confidentiality of customer/patient information.
Support other administrative and front-office activities as required.

Pay: ₹18,731.84 - ₹20,255.56 per month

Work Location: In person

📌 Front Office Executive Kochi
🏢 Noori Business
📍 Kochi