Job Description “ Team Lead ” means Personnel of Agency, its branch, subsidiary or subcontractor (if any), whose responsibilities shall include the following: 1. Building, coaching, and directing a team of Agents;
Identifying training and development goals for Agents and leveraging best practices for Agent development;
Ensuring Agents are adhering to the appropriate use of timekeeping;
Supporting Escalations as needed and handling Team Lead calls;
Reviewing and communicating weekly (at a minimum) performance, quality, and attendance reports at the individual and team level;
Using call monitoring, quarterly checklists, and certification checklists as provided in Client’s process and procedure documents;
Administering disciplinary actions according to Agency’s human resources policy and Applicable Law;
Coordinatingrewardand recognition programs;
Participating in special projects as needed and performing other duties as assigned;
and 10. Providing suggestions to Program Lead who will liaise with cross functional teams to ensure goals are achievable.

📌 Children Senior Team Leader Chennai
🏢 DUECHECK INTEGRITY SERVICE
📍 Chennai