Acknowledge every customer order and verify quantities, specifications, rates, artwork and delivery dates.
Maintain complete order-to-delivery tracking for every job.
Coordinate internally with sales, planning, purchase, design, production, quality, packing, dispatch and accounts.
Give customers one accurate and consolidated update instead of asking them to contact different departments.
Track pending approvals, artwork, raw materials, production stages, QC, dispatch and delivery.
Identify possible delays in advance and escalate them internally.
Conduct regular order-review meetings with the APPPL team.
Share skilled daily or weekly order-status reports with customers.
Coordinate complaints, shortages, quality concerns and corrective actions.
Track invoices, outstanding payments, credit periods and payment commitments.
Maintain records of emails, calls, commitments and customer instructions.
Ensure that no customer request, complaint or payment follow-up remains unattended.




Escalate unresolved matters directly to management.

Required Candidate Profile
Minimum 3–4 years’ experience in CRM, customer service, order management, sales coordination or client servicing.
Solid and confident personality with the ability to obtain updates from multiple departments.
Excellent spoken and written English and Hindi.
Strong follow-up, documentation and escalation skills.
Positive working knowledge of Excel, Google Sheets, email and CRM/ERP systems.
Experience handling B2B or institutional customers is preferred.
Must understand purchase orders, production schedules, dispatches, invoices and payment follow-ups.
Must be comfortable working from the Tronica City factory.
Preference will be given to candidates living within approximately 15 km of Tronica City.

📌 Crm Manager Ghaziabad (India)
🏢 Abhinav Paper Products Private
📍 India