Job Summary

We are looking for a proactive and customer-focused Desktop Support Engineer to provide onsite and remote technical support for end-user devices, IT infrastructure, and office systems. The ideal candidate should have robust troubleshooting skills, positive communication, and the ability to resolve hardware, software, and network-related issues while ensuring high user satisfaction.

Key Responsibilities
L1/L2 technical support for desktops, laptops, printers, scanners, and peripheral devices.
Install, configure, and troubleshoot Windows operating systems and business applications.
Diagnose and resolve hardware failures, software issues, and performance-related problems.
Configure and support Microsoft Office, Outlook, Teams, OneDrive, and other productivity applications.
Perform hardware diagnosis and replacement of components such as RAM, SSD/HDD, SMPS, motherboard, keyboard, display, battery, cooling fan, and other internal parts.
Perform installation, configuration, and troubleshooting of desktops, laptops, and workstations.
Join systems to Active Directory and manage user accounts, passwords, and permissions.
Support basic networking including LAN, Wi-Fi, TCP/IP, VPN connectivity, DNS, and DHCP troubleshooting.




Install and configure printers, scanners, and other network-connected devices.
Handle antivirus installation, updates, and endpoint security compliance.
Maintain IT asset inventory and documentation.
Perform preventive maintenance and system health checks.
Coordinate with OEMs and vendors for hardware warranty and service requests.
Escalate unresolved issues to higher-level technical teams.
Provide onsite support at customer locations across Gujarat whenever required.

Required Skills
Robust knowledge of Windows 11 installation and troubleshooting.
Experience in desktop and laptop hardware diagnosis and component-level replacement.
Knowledge of basic printer troubleshooting and repair.
Experience with Microsoft Office 365 and Outlook.
Understanding of Active Directory and Group Policy basics.
Knowledge of networking fundamentals (IP Addressing, DNS, DHCP, VPN, LAN/WAN).
Experience with remote support tools.
Basic understanding of antivirus and endpoint security solutions.
Good documentation and reporting skills.
Excellent communication and customer handling skills.

📌 Desktop Support Engineer Ahmedabad
🏢 Rhyom Technologies Private
📍 Ahmedabad