Role: VIP Consultant VIP Shaadi (Only Male Candidates)

About the Team: Personalised Service

Think of us as the voice of our customers and their biggest champions. The Personalised Service

team handles calls, chats, and emails with one mission making every customer feel heard, valued

& special. For our VIP Shaadi members, we go the extra mile (& then some). Whether it's finding the

perfect match or calming a concern, were the go-to team when it really matters.

Your Mission as a VIP Consultant

If you're someone who lives and breathes customer service, loves solving problems, and gets a kick

out of making people happy this is your calling!

As a VIP Consultant, you'll work closely with our HNI clients, ensuring their experience is seamless,

personal, and truly premium. Youll need empathy, patience, and a touch of matchmaking magic

What Youll Do
Be the dedicated relationship partner for VIP Shaadi members post-sale
Understand member preferences and help identify their ideal match
Call and connect with high-quality prospects on behalf of the member
Set up mutually consented meetings between potential matches
Ensure timely renewals and proactive engagement throughout their journey
Guide, counsel, and support the member like a true partner in their search




Maintain high service standards, timely resolutions & meticulous documentation
Handle escalations with grace, maturity, and solutions-focused thinking
Respect diverse traditions, preferences, and cultural nuances in every interaction
Always go above and beyond to deliver the VIP promise

What You Bring to the Table
1+ year of experience in customer service, client servicing or relationship management
A natural passion for people, relationships & making customers smile
Robust attention to detail + excellent organizational skills
High emotional intelligence and empathy
Infinite patience + persuasive communication
Explicit, confident communication in English + any Indian language
Self-motivated and committed to exceeding customer expectations

Why Join Us
Work with Indias leading matchmaking brand
Be a part of exclusive high-impact journeys for premium members
Learn, grow & thrive in a high-energy, customer-first culture
Every day is different, meaningful, and full of real human stories

If you're someone who believes outstanding service is an experience, not a transaction we'd love to

hear from you.

Lets help people find not just matches, but magic

📌 Client Relationship Executive Thane
🏢 Shaadi.Com
📍 Thane