The Retail Counter Team Leader oversees daily counter sales operations, drives team sales targets, and ensures an exceptional customer experience on the floor. This role blends hands-on sales leadership with team supervision, stock management, and visual presentation.

​Key Responsibilities

​1. Team Leadership & Supervision

​Floor Management: Lead daily shift briefings, assign counter roles, and maintain high team energy on the sales floor.

​Coaching & Onboarding: Train current counter staff on product knowledge, brand values, billing procedures, and customer service standards.

​Performance Tracking: Monitor individual sales productivity, conduct regular check-ins, and motivate the team to meet daily and monthly targets.

​2. Customer Experience & Sales Drive

​Sales Execution: Drive counter sales by leading by example in greeting clients, understanding their needs,



and closing sales.

​Up-Selling & Cross-Selling: Demonstrate and guide staff on up-selling premium lines and cross-selling complementary items.

​Query & Complaint Resolution: Handle customer feedback, exchanges, and complaints promptly and professionally.

​3. Counter Operations & Inventory

​Stock Management: Monitor counter stock levels, ensure timely re-stocking from the main storage, and audit quick-moving items.

​Visual Merchandising: Keep counter displays, testers, pricing tags, and shelves clean, organized, and aligned with brand display standards.

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​Loss Prevention: Maintain strict oversight to prevent stock damage, wastage, or shrinkage at the counter.

📌 Sales Team Leader Surat
🏢 Motiwala Perfumes
📍 Surat