Job SummaryThe Seva Sarathi is responsible for assisting customers at the bank branch, guiding them through banking services, promoting digital banking, and ensuring a smooth customer experience. The role acts as the first point of contact for customers visiting the branch.
Roles & ResponsibilitiesWelcome customers and understand their banking requirements.
Guide customers on digital banking services such as YONO, internet banking, mobile banking, UPI, and ATM transactions.
Assist customers with account opening, KYC updates, passbook printing, cheque deposit, and cash deposit machine (CDM) usage.
Help customers use self-service kiosks and other digital banking channels.
Resolve basic customer queries or direct them to the appropriate bank official.
Promote SBI products such as savings accounts, fixed deposits, insurance,



loans, credit cards, and other banking services.
Maintain branch discipline and ensure a smooth customer flow.
Support branch staff during peak business hours.
EligibilityGraduate in any discipline (preferred).
Freshers and experienced candidates can apply.
Basic computer knowledge.
Positive communication skills in English and the local language.
Customer service orientation.
Required SkillsCustomer handling
Communication skills
Relationship building
Sales and cross-selling
Problem-solving
Time management
Basic MS Office knowledge
Digital banking awareness

📌 Seva Sarathi Hubli
🏢 SBI SBOSS
📍 Hubli