08 Aug
|
Cogent e services
|
Noida
08 Aug
Cogent e services
Noida
Inbound Customer Care Executive – Roles & Responsibilities
Handle inbound customer calls professionally and resolve customer queries.
Provide accurate information about products, services, and company policies.
Identify customer needs and recommend relevant products or services.
Generate revenue through effective upselling and cross-selling prospects.
Achieve sales, quality, and customer satisfaction (CSAT) targets.
Maintain accurate customer records and update the CRM system.
Resolve customer complaints or escalate complex issues when required.
Follow company SOPs, compliance guidelines, and quality standards.
Build solid customer relationships through excellent communication and service.
Stay updated on product knowledge, offers, and promotional campaigns.
📌 Customer Care Executive Noida
🏢 Cogent e services
📍 Noida