Exp: 6+ years

Required Skills
Strong knowledge and hands-on experience with service planning systems, particularly SAP.
Solid understanding of service operations and customer service processes.
Experience in process documentation, process improvement, and change management.
Solid stakeholder management and communication skills.
Ability to bridge business and technical teams effectively.
Excellent analytical and problem-solving skills.
Proactive and self-driven with a continuous improvement mindset.
Comfortable working in a dynamic, cross-functional environment.
Strong attention to detail with a focus on data accuracy and process compliance.
Previous experience working in an international or matrix organization is preferred.
Fluent in English; additional language skills are an advantage.

Key Competencies
Business Process Management
Service Planning
Process Improvement
Change Management
SAP
OpsNow
VeasyPlanner
Stakeholder Management
Process Documentation
Business Analysis
Continuous Improvement
KPI Management
User Training
Cross-functional Collaboration





Scope of the Role
Own and manage Service Planning processes across VTS.
Standardize planning processes across Customer Centres.
Collaborate closely with Operations, Marketing, Logistics, IT, and other business functions.
Support strategic planning initiatives through process optimization.
Ensure successful implementation of current planning functionalities.
Drive operational efficiency through process improvements and system optimization.
Support organizational change and user adoption initiatives.

Key Success Measures
Successful harmonization of planning processes across VTS.
Improved planning efficiency and operational performance.
High user adoption of recent processes and systems.
Compliance with defined planning KPIs.
Successful implementation of system enhancements.
Improved process quality, accuracy, and standardization.
Positive stakeholder engagement and satisfaction.
Continuous improvement of planning operations.

📌 Vts Business Process Expert Bpx Planning Bengaluru (India)
🏢 Ekloud Data Labs
📍 India