QualificationGraduate in any discipline.
Good communication skills in English and Hindi.
Proficiency in MS Office (Excel, Word, Outlook).

Job SummaryWe are looking for a professional and customer-focused Guest Relation Executive (GRE) to manage front desk operations and ensure an excellent resident and visitor experience in a high-rise residential society. The ideal candidate should possess strong communication, interpersonal, and problem-solving skills with the ability to coordinate effectively with residents, management, vendors, and facility teams.
Key ResponsibilitiesWelcome and assist residents, visitors, and guests in a courteous and skilled manner.
Handle front office and reception activities efficiently.
Manage visitor entries through visitor management systems and maintain records.
Address resident queries, complaints, and service requests, ensuring timely resolution.
Coordinate with housekeeping, security, technical, and maintenance teams to resolve resident concerns.
Maintain complaint registers, service request logs, and follow up until closure.
Assist the Facility Manager in daily administrative and operational activities.
Prepare daily, weekly,



and monthly reports related to resident complaints and service requests.
Coordinate with vendors and service providers for scheduled maintenance activities.
Maintain records of resident move-ins, move-outs, and tenant documentation.
Handle incoming calls, emails, and official correspondence professionally.
Support society events, meetings, and community engagement activities.
Ensure high standards of customer service and resident satisfaction.
Required SkillsExcellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to handle difficult situations calmly and professionally.
Valuable coordination and follow-up abilities.
Basic knowledge of facility management operations.
Proficiency in MS Office and visitor management software.
Solid organizational and multitasking skills.
Preferred ExperienceExperience in high-rise residential societies, facility management companies, hotels, or customer service environments.
Familiarity with apartment management systems and resident helpdesk operations.

📌 Guest Relations Executive Noida
🏢 Uftultra Facility Management Private
📍 Noida