Project Role Description :Act as software detectives, provide a energetic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Ivalua
Good to have skills :NA
Minimum 5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through timely and effective problem resolution.
Roles Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
Mentor junior team members to enhance their technical capabilities and problem-solving skills.
Monitor system health and proactively identify potential risks to prevent disruptions.
Skilled & Technical Skills:
Must To Have Skills:
Proficiency in Ivalua.
Strong troubleshooting and analytical skills to diagnose and resolve software issues effectively.
Experience working with enterprise-level software applications and understanding of business process integration.
Ability to communicate technical information clearly to both technical and non-technical stakeholders.
Familiarity with incident management and problem tracking tools to ensure timely resolution and documentation.
Capability to work collaboratively in a team workplace and manage multiple priorities under pressure.
The candidate should have minimum 5 years of experience in Ivalua.
This position is based at our Bengaluru office.
A 15 years full time education is required.
Qualification15 years full time education
📌 Application Support Engineer Bengaluru (India)
🏢 Accenture
📍 India
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