Job Summary
Looking for Customer Support Associates to handle outbound calls, assist customers in reactivating dormant bank accounts, and deliver excellent customer service.
Candidates must be graduates with solid communication skills and proficiency in English, Kannada, and at least one additional language (Tamil/Telugu/Malayalam/Hindi).
Freshers with excellent communication skills are welcome. Prior customer support or contact center experience is preferred.

Key Responsibilities:
Handle Outbound Calls: Call customers of Karnataka Bank Limited who have accounts in KBL in Dormant State.
Customer Assistance: Assist the Customers in reactivating the dormant accounts. Acknowledge customer issues, complaints, and concerns in a qualified manner and guide them to the POC.
Information Confirmation:



Confirm necessary information from customers to process requests, update records, and escalate issues when required.
Maintain Records: Document call details, interactions, and actions taken in the company's CRM system.
Follow Procedures: Adhere to company guidelines and procedures for handling calls and managing customer interactions.
Feedback Collection: Obtain and document customer feedback to improve service quality and report any recurring issues.
Team Collaboration: Work with team members and supervisors to meet performance goals and improve service delivery.

📌 Customer Support Associate Bengaluru
🏢 EVKAP
📍 Bengaluru