WHAT YOU'LL DO

Answer inbound calls and respond to emails with clarity and professionalism.

– Resolve customer queries, complaints, and requests on first contact wherever possible.

– Escalate complex issues to the right team and follow through to closure.

– Log all interactions accurately in the CRM.

– Meet SLAs consistently and maintain high call quality standards.

– Flag recurring customer pain points to help improve processes.

WHAT WE'RE LOOKING FOR

– Solid verbal and written communication skills.

– A calm, empathetic approach — especially with frustrated customers.

– Ability to multitask and stay composed under pressure.

– Basic computer proficiency and comfort with CRM tools.

– 12th pass or graduate in any discipline; BPO experience is a plus.

– Freshers with excellent communication skills are welcome to apply.

HOW PERFORMANCE IS MEASURED

– Customer Satisfaction (CSAT)

– Average Handling Time (AHT)

– First Contact Resolution (FCR)

– Quality Audit Scores

– Attendance & Schedule Adherence

📌 Customer Love Executive Bengaluru
🏢 Jobs Territory
📍 Bengaluru