Skill required: Language Translation - Customer Service

Designation: Customer Service Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

Language - Ability:French - Expert

What would you do? We are looking for talented individuals in order to shape and contribute to the success of our current Engagement Centre. As a customer service Agent your primary role will be to assist our consumers/customers with complaint handling, order and return processing, inbound calls, website registration inquiries and general questions or concerns regarding our products to trade and marketing team.
Client is constantly evolving; there is potential to grow with us in the engagement centre or to other areas of the company.

What are we looking for? ESSENTIAL

Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, or trade marketing activities, the following experience and skills are required:

Experience Required
Inbound and Outbound customer service experience
Experience working under pressure

Roles and Responsibilities:
Handle support/service escalations to/from clients




Transfer calls to the Tier 2 department
Will track and report system issues as needed
Stay current with system information, changes and updates
Comply with service level agreements
Support and help on Process documentation
Comply with the assigned schedule to cover the hours of operation
Comply with the account KPIs
Support with any other recent process at the time the client requires it, if it has been officially included in our range of services
In this role you are required to do analysis and solving of lower-complexity problems
Your day to day interaction is with peers within Accenture before updating supervisors
In this role you may have limited exposure with clients and/or Accenture management
You will be given moderate level instruction on daily work tasks and detailed instructions on recent assignments
The decisions you make impact your own work and may impact the work of others
You will be an individual contributor as a part of a team, with a focused scope of work
Please note that this role may require you to work in rotational shifts

Qualification Any Graduation

📌 Customer Service Analyst Voice Gurugram
🏢 Accenture
📍 Gurugram