About Scaler
Launched in 2019, Scaler is India’s leading tech education company that up-skills working professionals and
educates aspiring engineering students. Scaler’s industry-vetted curriculum addresses real-world challenges
through two flagship online programs: Scaler and Scaler DSML.
To further redefine education, Scaler has launched:
Scaler Neovarsity: An outcome-focused online Master's Programme
Scaler School of Technology (SST): A 4-year residential UG program in Computer Science
Scaler School of Business: An 18-month PGP in Management & Technology
Our parent firm, InterviewBit, has been featured in the Financial Times’ Asia-Pacific High Growth Companies
2021–2025. Scaler is backed by marquee global investors like Peak XV (formerly Sequoia India), Tiger Global, and
Lightrock India.
About the Role:
Handle and resolve critical escalations reported on the Founder’s Desk
Ensure 90%+ queries are resolved on the same day
Maintain a CSAT score of 90+ consistently
Work closely with multiple stakeholders to drive quick and effective resolutions
Required Qualifications:
1+ years of experience handling customer escalations
Robust English & Hindi communication (written & verbal)
Street-smart problem solver with robust customer handling & retention skills
Quick learner with ability to implement feedback rapidly
Comfortable in high-pressure, rapid-paced environments
Hands-on with CRM tools (Salesforce, Zendesk, etc.)
Open to work from office, shifts, and weekends
High ownership mindset with a bias for resolution