Role & responsibilities
Merchant Onboarding & Activation:
Handle the end-to-end onboarding process for recent merchants across various verticals.
Coordinate with Sales, Legal, Risk, and Technology teams for smooth merchant activation.
Ensure timely processing of onboarding requests in line with SLAs.
Documentation & Compliance:
Verify KYC documents, business registration certificates, bank account details, and other necessary compliance documents.
Ensure all merchants are compliant with RBI guidelines, KYC/AML policies, and internal onboarding standards.
Technical Coordination:
Liaise with the tech team to facilitate API integration and sandbox/live environment setup for merchants.
Assist merchants with UAT and initial transactions post-go-live.
Process Improvement & Reporting:
Identify bottlenecks in onboarding processes and contribute to automation/improvement initiatives.
Maintain accurate reports on onboarding metrics,



TAT, and merchant feedback.
Stakeholder Management:
Act as a point of contact for post-sales onboarding queries from merchants.
Engage regularly with business development teams to ensure alignment on merchant requirements and onboarding pipeline.

Preferred candidate profile
58 years of relevant experience in merchant onboarding in a payment gateway, fintech, or digital payments company.
Familiarity with payment gateway platforms, merchant documentation, KYC norms, and RBI guidelines.
Robust communication and coordination skills with the ability to manage cross-functional teams.
Hands-on experience in handling tech integration and ticketing systems.
High attention to detail and solid problem-solving ability.

📌 Onboarding Manager Gurugram
🏢 BNY Finserv
📍 Gurugram