Hiring: Operations Manager International BPO Process

We are looking for an experienced Operations Manager to lead our International BPO operations and drive operational excellence.

Location: AIHP Signature, Sector 18, Udyog Vihar, Gurugram, Haryana
Work Mode: Work from Office
Working Days: 5 Days a Week
Shift: Rotational Night Shifts
Week Offs: 2

Job Responsibilities:
Manage end-to-end International BPO operations.
Lead and mentor a team of 200+ FTEs, including Team Leaders, QA, and support functions.
Ensure SLA, KPI, productivity, and quality targets are consistently achieved.
Drive performance improvement through data analysis and corrective action plans.
Handle forecasting, budgeting, and operational cost optimisation.
Build and maintain robust relationships with international clients.
Conduct client reviews, performance reporting, and stakeholder management.




Oversee workforce planning in coordination with WFM, HR, Quality, and Training teams.
Drive employee engagement, performance management, and operational efficiency.

Eligibility:
10+ years of overall experience in the BPO industry.
Minimum 5+ years of experience as an Operations Manager handling International Processes.
Strong experience in metrics-driven operations.
Must have managed a team size of 200+ employees.
Hands-on experience in client management, reporting, and performance reviews.
Experience managing global operational hours and international stakeholders.
Reliable career history with positive tenure in previous organisations.
Excellent leadership, communication, and stakeholder management skills.

📌 Operations Manager Gurugram
🏢 AcuittyTech
📍 Gurugram