08 Aug
|
CLARITY CONSULTING
|
Jaipur
08 Aug
CLARITY CONSULTING
Jaipur
Supervise 1015 associates across order entry, validation, amendments, and fulfillment tracking for a global
telecom account.
Manage daily workload allocation, queue monitoring, and ensure 100% SLA compliance on order processing
TAT.
Handle Level 1 escalations — order exceptions, short shipments, pricing discrepancies — and resolve or
escalate within defined timelines.
Perform daily quality checks, track error rates, and conduct RCA for repeat issues.
Publish daily performance scorecards and exception logs; participate in client calls as needed.
Maintain team adherence to SOPs, DTPs, and telecom client-specific order management guidelines.
📌 Hiring For Order Management Wfo Jaipur
🏢 CLARITY CONSULTING
📍 Jaipur