Role: Travel Ticketing Executive (Indian Market)

Key Requirements
Hands-on experience in domestic and international flight ticketing.
Robust knowledge of GDS systems such as Amadeus, Galileo, or Sabre.
Good understanding of airline fare rules, reissues, cancellations, refunds, exchanges, and schedule changes.
Experience handling customer queries related to ticketing and travel services.
Familiarity with LCC and Full-Service Airlines operating in India.
Ability to identify the best routing and cost-effective fare options.
Solid communication, customer service, and problem-solving skills.
Ability to work independently in a fast-paced environment.
Flexible to work rotational shifts and weekends, if required.

Roles & Responsibilities
Handle domestic and international flight booking requests.
Process ticket issuance, cancellations, reissuance, refunds, and itinerary modifications.
Assist customers with fare quotations, flight availability, baggage policies, and airline regulations.
Resolve ticketing-related issues while coordinating with airlines and internal stakeholders.
Manage ticketing queues and ensure timely closure of pending cases.
Handle schedule changes,



involuntary changes, and airline waivers.
Ensure all bookings comply with company policies and airline guidelines.
Minimize ticketing errors and revenue loss by maintaining high accuracy.
Coordinate with sales, customer support, and finance teams for ticketing and refund-related cases.
Deliver excellent customer service while maintaining quality and turnaround time.

Preferred Skills
Experience with Indian OTAs or Travel Agencies.
Knowledge of BSP processes and airline ticketing regulations.
Strong attention to detail and multitasking ability.
Good analytical and decision-making skills.
Proficiency in MS Office.

Shift & Working Days
5 Days Working
Rotational Shifts
Work from Office
Market-competitive salary & Growth Opportunities
Qualified and collaborative work environment

Candidates currently working or having prior experience with:
MakeMyTrip
Goibibo
EaseMyTrip
Yatra
Ixigo
Akbar Travels
Thomas Cook India
Travel Boutique Online (TBO)
Riya Travel
Any reputed OTA or Travel Management Company (TMC)

📌 Walk In Travel Ticketing Executive Indian Travel Market Gurugram
🏢 The Wizfair
📍 Gurugram