Key Responsibilities

Process Improvement & Transformation
Identify process gaps, inefficiencies, and control weaknesses.
Execute process re-engineering initiatives using Lean, Kaizen, and quality methodologies.
Drive automation and digitization projects with IT/Data Science teams.

SOP & Governance
Develop, review, and update SOPs.
Standardize processes across branches and central operations.
Maintain workflows, RACI matrices, and audit trails.

Data Analytics & Insights
Analyze operational data to identify trends and improvement prospects.
Build MIS and dashboards for performance tracking and decision-making.

Stakeholder & Project Management
Collaborate with cross-functional teams and senior leadership.
Manage multiple process and technology improvement projects.
Ensure timely delivery and measurable business impact.

Candidate Profile
Experience:



610 years in Process Excellence, Operations, BFSI, NBFC, or HFC environments.
Qualification: Graduate / B.Tech or equivalent.
Preferred Certifications: Quality Controls, Operational Excellence, Project Management.
Robust understanding of the home loan/lending lifecycle.
Knowledge of MS Excel, PowerPoint, Word, and Visio.
Understanding of application implementation, enhancements, process automation, and financial applications/tools.

Key Skills

Technical
Process mapping and workflow documentation.
Project management tools (e.g., Jira).
Data analytics, MIS, and dashboarding.
UAT (User Acceptance Testing) for system enhancements and implementations.

📌 Manager Process Excellence Gurugram
🏢 IIFL home finance
📍 Gurugram