Key Responsibilities:
Handle inbound and outbound customer calls professionally.
Call customers for medicine refill reminders and prescription follow-ups.
Assist customers with online order placement, tracking, and delivery updates.
Resolve customer queries related to orders, payments, prescriptions, and products.
Follow up on pending orders, delivery issues, and customer complaints for timely closure.
Coordinate with pharmacy, operations, and logistics teams for quick issue resolution.
Encourage repeat orders through effective communication and relationship building.
Maintain accurate customer records and call details in the system.
Provide information about ongoing offers, availability, and healthcare products.
Ensure a positive customer experience during every interaction.

Preferred Skills:
Valuable communication skills in Hindi and basic English.




Polite, patient, and customer-focused attitude.
Comfortable with inbound and outbound calling.
Basic knowledge of online order handling and customer support processes.
Prior experience in telecalling, customer care, or pharmacy support is preferred.
Basic understanding of medicines and prescriptions will be an added advantage.
Ability to work in a quick-paced workplace and handle multiple customer queries.

Qualification:
Graduate/Post Graduate.
Basic computer knowledge required.

Experience:
Fresher or Experienced candidates can apply.
Experience in Pharmacy, E-commerce, Healthcare, or Customer Support preferred.

📌 Customer Retention Executive Gurugram (India)
🏢 Morepen Laboratories
📍 India