Designation- Team Lead/ Senior Manager-Operations

Key Responsibilities:
Lead, coach, and develop a team of CSRs to meet and exceed performance goals.
Monitor team performance through MIS reports and take timely corrective actions.
Provide regular performance feedback, development plans, and career growth support.
Ensure adherence to operational standards, processes, and quality benchmarks.
Manage day-to-day sales and service request operations efficiently.
Communicate process changes effectively and ensure team understanding and execution.
Foster a positive work setting, high team morale, and continuous learning culture.
Collaborate with cross-functional stakeholders to achieve daily business targets and departmental goals.
Set clear objectives, track outcomes, and drive continuous performance improvement.

Required Skills:
Excellent verbal and written communication skills.
Solid stakeholder management and team leadership abilities.
Ability to set realistic, measurable goals and drive accountability.
Solid analytical skills with the ability to interpret MIS data and take real-time action.
Experience in performance management, coaching, and operational excellence.

📌 Team Leader/ Senior Manager Indore (India)
🏢 ICICI Lombard
📍 India