About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.
Expectations/ Requirements:
To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.
Ensured documented feedback.
Ensure Adequate feet on Street availability/bucket wise /segment wise
Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team
Monitoring performance against set parameters and weekly review with Collection executives.
Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE
Support Collection officers in legal /Police issues/Collection Activities
Superpowers/ Skills that will help you succeed in this role:
People Management Skills
More than 5 years of relevant experience in Collections role
Demonstrated Success and achievement orientation
Excellent Communication Skills
Negotiations skills - robust bias for driving results in a High performance setting
Robust Relationship and Leadership skills
Working Knowledge of Computers