KeyDeliverables (Essential functions& Responsibilities of the Job) :
Answer calls professionally to provide information about products and services, logging tickets and obtaining details of complaints.
Work on customer care software to log complaints, record customer interactions and track transactions, details of inquiries, complaints, and comments.
Resolution at first customer touch point
Share unresolved customer grievances or special requests with designated departments & stakeholders for further action & resolution, provide timely resolution to customer concerns.
Escalating responsible issues to the next level for timely action & resolution.

Key Skills:
Positive communications skills
Ability to listen patiently and active problem-solving skills.
Positive interpersonal skills
Perseverance and follow-up on issues till resolution

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Executive Customer Care Gurugram
🏢 MARKS & SPENCER (M&S)
📍 Gurugram