We are looking for a skilled Major Incident Management (MIM) Specialist with solid experience in incident handling, problem management, and IT service management tools. The ideal candidate will be responsible for managing critical incidents, ensuring quick resolution, and driving root cause analysis.
Key Responsibilities
Manage and drive Major Incident Management (MIM) calls and processes
Ensure timely resolution of high-priority incidents with minimal business impact
Coordinate with cross-functional teams during incident resolution
Work on ServiceNow (SNOW) for incident tracking and management
Create and manage databases/records in ServiceNow
Perform Problem Management using 5 Whys analysis technique
Identify root causes and implement preventive measures
Provide explicit communication and updates to stakeholders during incidents
Work with monitoring tools to identify and resolve system issues
- Required Skills
Robust experience in Major Incident Management (MIM)
Hands-on experience with ServiceNow (SNOW)
Experience in incident handling and escalation management
Knowledge of Problem Management (5 Whys technique)
Hands-on experience in at least one monitoring tool:
Instana
Datadog
OpenSearch
ThousandEyes
Cyara
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.