Role & responsibilities
Contact customers to collect overdue payments and ensure timely recovery of outstanding dues.
Maintain regular follow-up through calls, emails, and visits to resolve payment issues.
Negotiate payment plans and settlements with customers as per company policies.
Update collection records, payment status, and customer interactions in the system.
Coordinate with internal teams to minimize delinquency and improve collection efficiency.
Preferred candidate profile
Graduate in any discipline with 13 years of experience in collections, recovery, or customer service.