Role & responsibilities
Process bankruptcy files, funding diversions, UCC filings, account placements, and related collections or recovery activity in accordance with established procedures.
Review transactions, payments, contracts, account records, and supporting documentation to research issues, validate information, and resolve inquiries.
Monitor production queues, run daily operational reports, identify aging or exception items, and escalate risks or service-level concerns as needed.
Create, track, research, and resolve Client360 tickets and complaint-related requests with accurate documentation and timely follow-up.
Partner with internal teams to support payment resolution, process continuity, administrative requests, special projects, and continuous improvement efforts.

What will be great to have
Atleast 3 years of previous experience in collections, recovery, financial operations, client service, case management, or operational support preferred.
Bachelors in any discipline
Strong attention to detail, accuracy, organization,



and follow-through.
Ability to manage high-volume production work, prioritize competing requests, and meet deadlines.
Robust research, analytical, and problem-solving skills across multiple systems and data sources.
Working knowledge of collections, recovery, bankruptcy, UCC filings, funding diversion, or related financial operations preferred.
Explicit written and verbal communication skills with the ability to document findings and partner with internal stakeholders.
Proficiency with Microsoft Office, especially Excel and Outlook; experience with case management tools preferred.
Ability to identify exceptions, operational risks, and process improvement opportunities and escalate appropriately.

Preferred
Ability to adapt to changing priorities, procedures, systems, and business requirements in a deadline-driven setting.

Shift Timings:

(4:00 PM IST 1:00 AM IST)

📌 Collections Sr Associate Thane
🏢 Fiserv
📍 Thane