Key Responsibilities:
Setting up Central Ops : Building Central Ops from scratch and moving city processes under a unified setup and consolidating city workflows.
Retention Engagement: Track key metrics like churn, LTV, and satisfaction to design interventions that improve long-term retention and drive sustained engagement.
Customer Partner Insights: Continuously gather and analyze qualitative and quantitative feedback to understand pain points, inform product/process improvements, and reduce operational friction.
Cost Optimization: Monitor and improve cost-efficiency in acquisition and retention efforts to maximize ROI.
Communication Training: Build effective partner communication strategies and training programs to support onboarding, education, and ongoing enablement.
Competitor Market Analysis: Conduct regular benchmarking to identify trends, strategic opportunities, and areas of differentiation.
SLA Monitoring Issue Resolution: Ensure adherence to SLAs and drive resolution of partner/customer issues in a timely and effective manner.

Skills and Qualifications:
Analytical Ability and Structured Thinking:



Solid analytical skills to interpret data, identify trends, and make informed decisions. Ability to think critically and develop structured strategies to drive growth.
First Principle Thinking: Question assumptions and solve problems from fundamental truths. Innovate and optimize processes beyond conventional approaches.
Stakeholder Management: Excellent interpersonal and communication skills to effectively collaborate with internal teams, external partners, and stakeholders at all levels.
Team Management: Experience in managing teams and leading team leads to achieve goals and objectives.
Data-Driven Mindset: Comfortable working with data and utilizing data-driven insights to inform decision-making processes. Proficiency in data analysis tools and techniques.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Manager Bengaluru (India)
🏢 Porter
📍 India