Roles and Responsibility
Oversee and manage all operational support aspects of the contact center.
Facilitate and monitor workforce planning issues, including staffing, scheduling, and forecasting systems.
Implement and manage contact center quality issues and support systems.
Monitor training programs across the contact center.
Manage multiple contact centers and ensure seamless operations.
Coach, mentor, and train team members on areas of expertise.
Job Requirements
Minimum 5 years of experience in workforce management or a related field.
Solid understanding of capacity planning, forecasting, and scheduling principles.
Experience in managing teams and leading complex projects.
Excellent communication and problem-solving skills.
Ability to work in a rapid-paced setting and adapt to changing priorities.
Strong analytical and decision-making skills.
📌 Wfm Manager Thane
🏢 TP
📍 Thane