We are hiring for India's largest & most premium cruise line.

Key Responsibilities:
Conduct Inbound/outbound calls to potential customers and provide detailed information on cabin categories, itineraries, pricing, and onboard experiences.
Identify customer preferences and offer tailored cruise packages.
Upsell and cross-sell premium cabins, suite experiences, and onboard services (dining, spa, entertainment).
Follow up with potential leads to close sales and ensure a seamless booking experience.
Handle high-net-worth individuals (HNWIs) with a skilled and customer-first approach that aligns with luxury service standards.
Maintain a polished, professional, and structured approach in all interactions.
Adhere to high call quality standards, ensuring explicit, confident, and persuasive communication.




Maintain accurate records of customer interactions, bookings, and follow-ups in the CRM system.
Track sales performance and conversion metrics.
Stay updated on cruise schedules, promotions, and competitor trends.

Key Skills & Expertise:
Robust lead conversion and upselling skills.
Excellent verbal & written communication.
Qualified call handling & email etiquette.
Strong negotiation and persuasion abilities.
Proficiency in CRM tools and sales tracking.
Ability to handle high-end clients professionally.
Effective time management & follow-ups.

📌 Holiday Sales Consultant Kochi
🏢 CIEL HR
📍 Kochi