Job Description:

Customer Service Officers to address requests and complaints received from customers for Retail Asset products such as Home Loans, LAP, Personal Loans and Business Loans.

Key Responsibilities:
Handle customer service requests and complaints.
Ensure closure of all requests/complaints within TAT.
Deliver quality resolution to customers.
Take ownership of customer issues and drive end-to-end resolution.
Coordinate with internal stakeholders for timely closures.
Achieve KRAs and maintain customer satisfaction.
Focus on customer experience and cross-selling prospects.
Identify cross-selling opportunities and support business objectives while servicing customers.

Candidate Profile:
13 years of experience in Customer Service, Banking Operations or Customer Support.
Valuable communication and stakeholder management skills.
Team player with solid customer focus.
Proficient in MS Word, Excel and PowerPoint.
Experience in complaint handling and service request management preferred.

📌 Team Member Customer Service Raipur
🏢 Kotak Mahindra Bank
📍 Raipur