About the Role:

We are looking for a energetic Call Center Team Leader to manage a team of customer support executives and ensure smooth day-to-day operations. The role involves driving team performance, maintaining high customer satisfaction, and handling escalations effectively. You will be responsible for meeting targets, improving team productivity, and delivering a seamless customer experience.

The position requires a 6-day work week with one roster off per week.

Roles and responsibilities

• Manage and lead a team of call center executives

• Monitor daily calls, productivity & quality performance

• Ensure team achieves targets (CSAT, TAT, conversions)

• Handle and resolve customer escalations effectively

• Provide training, coaching & regular feedback to team members

• Prepare and maintain daily/weekly performance reports





• Improve team efficiency and ensure process adherence

• Coordinate with internal teams for smooth operations

• Maintain team discipline and motivation

• Reporting to AM - Operations

Skills required

• Strong team handling & leadership skills

• Excellent communication skills (Hindi & English)

• Good at customer handling & escalation management

• Ability to meet targets & manage team performance

• Basic knowledge of Excel / reporting

• Strong problem-solving and decision-making skills

• Ability to work in a rapid-paced environment

• Positive listening and interpersonal skills

📌 Call Center Team Lead Gurugram
🏢 Spinny
📍 Gurugram