Handle customer inquiries via phone, email, chat, and other communication channels.
Assist customers with travel bookings, itinerary-related queries, and travel documentation requirements.
Provide accurate information regarding flights, hotels, holiday packages, visas, travel insurance, and other travel services.
Coordinate with airlines, hotels, travel partners, and internal departments to resolve customer requests.
Process booking modifications, cancellations, refunds, and other travel-related requests as per company policies.
Maintain accurate customer records and update booking details in the company''s system.
Resolve customer concerns in a qualified and timely manner while ensuring high levels of customer satisfaction.
Follow up with customers regarding booking confirmations, travel updates, and pending requests.
Maintain service quality standards and achieve defined response and resolution timelines.
Prepare daily reports and maintain proper documentation of customer interactions

📌 Customer Service Executive Nashik
🏢 LK Consultants
📍 Nashik