Key Responsibilities
Handle and resolve customer escalations received through calls, emails, chats, and social media

platforms.
Manage L2 support queries and ensure timely resolution while maintaining high customer

satisfaction.
Work closely with internal teams to investigate and resolve complex customer issues.
Monitor customer interactions and identify process improvement opportunities.
Maintain accurate records in CRM tools.
Ensure adherence to SLAs and quality standards.
Provide feedback to improve customer experience processes.

Qualifications
24 years of experience in customer support, user experience, or escalation management roles.
Mandatory experience in handling social media escalations across platforms such as Facebook,

Instagram, X (Twitter), etc.
Strong communication and interpersonal skills.
Experience in CRM and ticketing tools is preferred.
Ability to manage difficult customer situations professionally and empathetically.
Solid analytical and problem-solving skills.

Why Join PlatinumRx?
Growth prospects in a rapidly growing healthcare startup.
Collaborative and energetic work environment.
Competitive compensation and performance-based incentives.

📌 Customer Support Lead Bengaluru
🏢 Nordinn Consulting
📍 Bengaluru