Role & responsibilities
Manage end-to-end order processing and onboarding processes.
Review and approve customer onboarding requirements as per company guidelines.
Coordinate with internal teams (Sales, Operations, Logistics, Finance, Customer Support, etc.) to ensure timely order fulfillment and issue resolution.
Guide and educate buyers on effective use of the company website and self-service features.
Promote customer engagement by encouraging participation in NPS (Net Promoter Score) and CSAT (Customer Satisfaction) surveys.
Track onboarding progress and maintain accurate records of customer interactions.
Ensure a positive customer experience throughout the onboarding and order lifecycle.




Escalate critical issues and follow up to ensure timely resolution.

Required Skills & Qualifications
Solid communication and stakeholder management skills.
Customer-centric mindset with excellent relationship-building abilities.
Ability to coordinate across multiple teams and manage priorities effectively.
Positive problem-solving and follow-up skills.
Proficiency in CRM systems, order management tools, and Microsoft Office/Google Workspace.
Experience in customer onboarding, order management, customer success, or operations is preferred.

📌 Buyer Cx Offroll Position Bengaluru
🏢 Grasim Industries
📍 Bengaluru