Role & responsibilities
Own overall service delivery and operational performance.
Ensure achievement of SLA, KPI, and contractual commitments
Lead customer governance meetings and service reviews.
Manage major incidents, escalations, and business-critical situations.
Drive multi-vendor collaboration and integrated tower governance.
Oversee incident, problem, change, and service improvement initiatives.
Manage resource planning, capacity management, and team performance.
Drive automation, operational efficiency, and transformation opportunities.
Ensure customer satisfaction and continuous improvement.

Preferred candidate profile
12+ years of IT service delivery experience, a minimum 5+ years managing large AMS/AMO engagements.
Strong ITIL Service, Operations and Governance expertise.
Experience managing multi-vendor delivery settings.
Solid stakeholder and executive management skills.
Experience in SLA/KPI management and service governance.
Knowledge of enterprise application support, cloud, infrastructure, and security operations.
ITIL Managing Qualified / ITIL Expert certification preferred.
PMP/PRINCE2 certification preferred.

📌 Delivery Manager Chengalpattu
🏢 Tech Mahindra
📍 Chengalpattu