Roles and Responsibility
Lead and manage a team of customer support agents to achieve high levels of customer satisfaction.
Develop and implement process improvements to increase operational efficiency and productivity.
Provide coaching and training to team members to enhance their skills and performance.
Monitor and analyze customer feedback to identify areas for improvement.
Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
Ensure compliance with company policies and procedures.

Job Requirements
Minimum 2 years of experience in a customer-facing role, preferably in a leadership position.
Robust knowledge of customer service principles and practices.
Excellent communication and interpersonal skills.
Ability to work in a quick-paced environment and adapt to changing situations.
Robust problem-solving and analytical skills.
Experience with CRM software and technology is an asset.

📌 Team Leader Operations Domestic Thane (India)
🏢 TP
📍 India