Roles and Responsibility
Supervise and manage daily operations of the team, ensuring efficiency and productivity.
Coordinate with various departments to ensure seamless workflow and resolve operational issues.
Develop and implement process improvements to increase productivity and quality.
Analyze performance metrics and provide feedback to team members for improvement.
Ensure compliance with company policies and procedures.
Collaborate with management to develop and implement strategic plans.
Job Requirements
Proven experience in operations supervision, preferably in the BPO industry.
Robust knowledge of international operations and processes.
Excellent leadership and communication skills.
Ability to analyze data and make informed decisions.
Robust problem-solving and conflict resolution skills.
Experience with team management and development.
A graduate degree is required for this position.